Our family is becoming more tightly knit than ever!
If you have trouble accessing your Online Banking accounts, you may need to clear the cache on your web browser. Instructions for the most commonly used web browsers are below:
Go to the three-dot menu at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data or More tools > Clear browsing data. Or type “chrome://settings/clearBrowserData” in the address bar without the quotation marks.
Go to the three-dot menu in Microsoft Edge and select Settings > Privacy & security; in the fly-out menu, click the button under Clear browsing data that reads “Choose what to clear.”
Internet Explorer 11
Go to the little gear in the upper right-hand corner and select Internet Options in the Browsing History section, click Delete, choose what to delete, and click the Delete button.
Click Clear History in the History menu. Then in the pop-up, pick a timeframe for how far back you want to erase. This is doing a lot more than deleting the browser history, however—it also takes out your cookies and data cache.
In the latest version of Firefox go to the hamburger menu (the three lines in the top right corner) and section Options > Privacy & Security. You’re instantly in the Content Blocking section; scroll down to get to History. This section has a Clear History button. Click it to pick a time range to clear (1, 2, 4, or 24 hours—or everything), and what data to dump (history, logins, forms/search, cookies, and cache).
As you know, Biddeford Savings and Mechanics Savings became divisions of Maine Community Bank on January 1, 2020. In an effort to bring us even closer together, we merged our core operating systems. Starting September 21, you will notice our family logo in more places, including our statements and within our online and mobile banking channels. We are excited to introduce improvements to your banking experience, especially cross-branch banking from Kennebunk to Lewiston–you will be able to use any of our nine branch locations and ten ATMs for your banking needs!
Rest assured there will be no changes to your debit cards, checks, account numbers, or direct deposits. However, with any system maintenance comes some changes and disruptions in service, which we have outlined below.
- We’ve simplified your Online Banking login process so you can sign in with fewer clicks.
- When you log in to Online Banking on or after September 21, you will notice the Maine Community Bank Family logo in the top left corner.
- You will also see that only the last four digits of your account number are visible, which provides an additional layer of security.
- While we bring all of your old statement data onto the new system, there will be a delay in your ability to access check images and past statements. In the meantime, if you need historical check images, please contact your local branch, who can provide those free of charge.
- You will have access to AllData, a new Financial Management tool, to help you track your overall financial picture. You can link accounts from other financial institutions, including retirement accounts. Check out our Financial Education Center for a video tutorial to get started!
- You will stop receiving your SecureAlerts after 5:00 PM on September 18. Alerts previously established through Online Banking or Mobile Banking via email, text, or push notifications will have to be re-established on or after September 21.
- Our Online Banking links are changing so if you have the Login page saved as a favorite, you will need to save the new URL on or after September 21.
BILL PAY & POPMONEY
- Any bill payment currently scheduled will be processed as normal.
- If you use Popmoney, you will have to re-enroll on or after September 21. Any payments scheduled on or after September 18 will need to be re-established after you re-enroll.
- All Quicken and Quickbooks users will need to disconnect their current Biddeford Savings connection and reconnect under Maine Community Bank Retail Online or Maine Community Bank Business Online on or after September 21
- You can find instructions for updating your Quicken or QuickBooks connection by following the links below:
- Please note that Intuit aggregation services, specifically Express Web Connect, will be interrupted for up to 3-5 business days. We encourage you to download a QFX/QBO file during this outage. The following services will not work during the 3-5 day window following the conversion:
- Quicken Windows/Mac Express Web Connect
- QuickBooks Online
- Mint – we recommend that you do not open Mint for 3-5 business days after the conversion to ensure the Mint product is updated correctly. Once that period has passed, no additional action should be required.
- We strongly recommend using Direct Connect as it provides the best connectivity available for Quicken and QuickBooks.
- If you need assistance reconnecting your accounts after following the instructions provided, please reach out to Intuit for technical support:
- You will see an updated app with the Maine Community Bank name and icon on or after September 21.
- The logo currently displayed on your phone’s home screen will be replaced with the MCB lamppost. The name of the app will be “MCB Mobile” or “MCB Business”.
- If you are downloading the app for the first time, search for “Maine Community Bank Mobile Banking” in the app store on your device.
STATEMENTS & NOTICES
- For the month of September, you will receive two statements for your deposit accounts; your regular statement and one being sent on September 18.
- If you are enrolled in eStatements, you will receive a paper statement for the September 18 statement only. Your statement delivery method will revert back to eStatements after September 18.
- If you have an interest-bearing account, you will receive interest on both statements generated in September.
- If you have combined statements, you will receive individual statements for the September 18 statement cycle only. Your combined statements will resume after September 18.
- Service charges on all deposit accounts will be waived for this special statement cycle.
- After September 18, all statements and notices will display the Maine Community Bank family logo.
- Notices for automatic overdraft protection transfers will be discontinued.
- You will see a redesigned CD Renewal Notice.
- Any emails you receive from us regarding your digital activity or alerts will be sent from an @mainecb.com email address.
- After September 21, loan customers will be able to enroll in eStatements!
- Loan bills and remittance tickets will have the new Maine Community Bank Family name and logo and have a new address – PO Box 400, Auburn, ME 04212.
- Starting in October, the Home Equity Line of Credit (HELOC) statement date will change from the 14th to the 15th of the month, but your payment date will remain the same.
- Line of Credit customers with a $0.00 balance with no credit, debit, or periodic changes for the billing cycle will no longer receive a statement that month.
- Effective September 21, cross-branch banking and free ATM access will be available at all Biddeford Savings AND Mechanics Savings locations from Kennebunk to Lewiston!
- A new online account opening option will be available on our website later this year.